AI Agents · Case study
the1house: AI Voice & Conversation Agents
A Voice AI agent and an SMS/web-chat Conversation AI agent for the1house, a Beltsville, MD home-services business — answering customers, handling FAQs and sending them to book appointments.
- Client
- the1house (D-onehouse LLC)
- Category
- AI Agents
- Service
- AI Voice Agents
- 100%positive caller sentiment (October 2026)
- 21AI messages handled across SMS and web chat
- 24/7answers on phone, SMS and web chat
The challenge
Customers call and text at all hours with the same questions — opening hours, availability, booking and rescheduling. the1house needed every enquiry answered instantly and consistently, with booking as the goal of every conversation.
My role
Wrote the agent prompt, configured the Voice AI and Conversation AI agents, and set up the dashboards used to monitor them.
Implementation
- Conversation AI agent on GPT-4.1 with a structured prompt: personality, goal, conversation guidelines, examples and rules
- Booking-first goal: the agent sends customers the appointment link and handles rescheduling questions
- Guard-rails: cancellations are referred to a person, off-topic chats are steered back, answers stay brief (20–25 words) and instructions are never revealed
- Deployed on SMS and web chat, with conversation summaries and feedback on every chat
- Inbound Voice AI agent with call logs, actions and sentiment tracking
Inside the build
-
Voice AI dashboard — inbound calls, actions and sentiment
-
Conversation AI dashboard (contact names blurred)
-
Agent prompt and live test chat
The service behind this result
AI Voice Agents
I build AI voice agents trained on your services, pricing rules and FAQs. They answer inbound calls, call new leads back within minutes, qualify them with your questions and book straight into your calendar — handing off to a human when a conversation needs one.
What this kind of build typically includes
- Inbound and outbound voice agent with your script and tone
- Qualification questions mapped to CRM fields
- Live calendar booking and confirmation messages
- Warm transfer or callback rules for complex calls
- Call recordings and transcripts logged to the contact record
